Privacy Policy

Last Updated:

1. Introduction

Artisanstcrafter ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, telephone number, postal address
  • Booking Information: Course preferences, booking history, payment information
  • Communication Data: Messages sent through our contact forms or via email
  • Technical Data: IP address, browser type, device information, website usage data

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage workshop bookings and enquiries
  • To communicate with you about your bookings and our services
  • To send you marketing communications (with your consent)
  • To improve our website and services
  • To comply with legal obligations
  • To protect our legitimate business interests

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you have given clear consent for us to process your data for a specific purpose
  • Contract: To perform a contract with you or take steps at your request before entering into a contract
  • Legal Obligation: To comply with a legal obligation
  • Legitimate Interests: For our legitimate business interests, provided your rights do not override these interests

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information with:

  • Service providers who assist us in operating our website and conducting our business (e.g., payment processors, email services)
  • Legal authorities when required by law or to protect our rights
  • Business partners with your explicit consent

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

  • Booking records are retained for 7 years for accounting and tax purposes
  • Marketing consent data is retained until you withdraw consent
  • General enquiry data is retained for 2 years

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Cookies

Our website uses cookies. For detailed information about our use of cookies, please see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Artisanstcrafter
Railway Rd, Teddington TW11 8RZ, United Kingdom
Email: craft@artisanstcrafter.world
Phone: +44 7394 820824